What is this document about?

So that Severnvale Equestrian Centre (SVEC) can successfully tailor their lessons to meet the riding abilities and the individual needs of their clients; and/or provide suitable stabling and other facilities to them, or to other outside parties, it needs to hold basic information about them. The information that it collects enables it to provide the best service to them; by ensuring that Severnvale has all the information it needs to deliver these facilities, in a safe and appropriate manner. The "General Data Protection Regulation" (GDPR) dictate how Severnvale must treat this; and requires that it publishes this Privacy Notice, which describes to you (the "data subject" - the person whose data is held) what data it holds, some of which is classed as ‘Sensitive Personal Data’; as well as what and how Severnvale uses it to provide these services to its clients.

Personal information

Severnvale maintains the ‘Personal Data’ that it has about its hirers, electronically on a local desktop computer; which is used for handling, collecting, storing and updating personal information relevant to the day to day running of the Centre; as well as noting bookings for lessons, raising invoices, and recording payments, etc. What information do we hold and where does it come from? The personal data that is kept about the Severnvale’s clients, includes information about some, or all of the following: name & contact information – so that we can get hold of you, should we need to do so riding ability - to make sure training matches your needs on a horse matching your ability health & well-being - so that we are prepared for medical emergencies disabilities - to make sure that your participation in activities is safe lesson times, dates and fees - so that we can recover the agreed coaching charges stable / loose box hire, and/or associated cost - so that we can recover the agreed charges Mostly, the information Severnvale holds is provided by the hirer themselves.  However, it also retains data about each client’s history of use of the Centre, which is generated within the accounting software.

Who controls the information and who has access to the data?

Control

For the purposes of this Privacy Notice, the GDPR ‘Data Controller’ is " Severnvale Equestrian Centre"; as it exercises overall control over the purpose for which, and the manner in which, personal data is processed. Severnvale can be contacted about this Privacy Notice by email at – mailto:data- controller@severnvale-equestrian.com The information is kept on a local desktop computer in a secure location, to ensure that it is readily accessible when it is needed; and so that it can easily be kept up-to-date and accurate. The data is protected by a password to ensure that it is not available to people who should not have access to it. Bookings for lessons and/or hire are handled by telephone or through an email system; and all clients are initially required to complete a paper based ‘Client Information Sheet’; after which a ‘standalone’ bespoke accounting package is used to generate a contact list of client each stable / loose box hire; and where appropriate, the associated costs and an invoice for each period of hire. All completed Client Information Sheets and the relevant invoices are stored in paper format in a ring- binder that is kept in a secure location.

Access

Within Severnvale, the information stored about clients can only be accessed by approved members of the Staff. No information is passed outside Severnvale to Third Parties (unless legally required to do so). Clients may request details of the ‘Personal Data’ that Severnvale holds about them, at any time by email at – ‘mailto:data-controller@severnvale-equestrian.com; so that they can ensure that the information held by Severnvale is up to date; and to request amendments to their records, if needed.

Retention and Removal

All Client Information Sheets and the relevant invoices are kept for seven years before being destroyed; so as to comply with the requirements of HMRC for keeping income records. Digital images are kept in perpetuity as they from part of Severnvale’s history. Hirers may ask Severnvale to delete their information; however, the removal of this may in the future, hinder Severnvale’s capacity to provide lessons and/or facilities to them in a safe and appropriate manner. Moreover, there may be circumstances where it may need to be retained; for instance, to investigate a complaint, in which case the client will be notified.

Contact:

Severnvale Equestrian Centre, Tidenham, Chepstow Monmouthshire NP16 7LL

Contact:

Severnvale Equestrian Centre, Tidenham, Chepstow Monmouthshire NP16 7LL

The centre is open: 9 am to 8 pm Tuesday to

Friday and 9 am to 5 pm Saturday & Sunday

01291 623412  e-mail: svec@clara.co.uk http://www.severnvale-equestrian.com Privacy Notice 
Make friends and learn new skills SEVERNVALE SEVERNVALE Equestrian Centre

Privacy Notice

What is this document about?

So that Severnvale Equestrian Centre (SVEC) can successfully tailor their lessons to meet the riding abilities and the individual needs of their clients; and/or provide suitable stabling and other facilities to them, or to other outside parties, it needs to hold basic information about them. The information that it collects enables it to provide the best service to them; by ensuring that Severnvale has all the information it needs to deliver these facilities, in a safe and appropriate manner. The "General Data Protection Regulation" (GDPR) dictate how Severnvale must treat this; and requires that it publishes this Privacy Notice, which describes to you (the "data subject" - the person whose data is held) what data it holds, some of which is classed as ‘Sensitive Personal Data’; as well as what and how Severnvale uses it to provide these services to its clients.

Personal information

Severnvale maintains the ‘Personal Data’ that it has about its hirers, electronically on a local desktop computer; which is used for handling, collecting, storing and updating personal information relevant to the day to day running of the Centre; as well as noting bookings for lessons, raising invoices, and recording payments, etc. What information do we hold and where does it come from? The personal data that is kept about the Severnvale’s clients, includes information about some, or all of the following: name & contact information – so that we can get hold of you, should we need to do so riding ability - to make sure training matches your needs on a horse matching your ability health & well-being - so that we are prepared for medical emergencies disabilities - to make sure that your participation in activities is safe lesson times, dates and fees - so that we can recover the agreed coaching charges stable / loose box hire, and/or associated cost - so that we can recover the agreed charges Mostly, the information Severnvale holds is provided by the hirer themselves.  However, it also retains data about each client’s history of use of the Centre, which is generated within the accounting software.

Who controls the information and

who has access to the data?

Control

For the purposes of this Privacy Notice, the GDPR ‘Data Controller’ is " Severnvale Equestrian Centre"; as it exercises overall control over the purpose for which, and the manner in which, personal data is processed. Severnvale can be contacted about this Privacy Notice by email at mailto:data-controller@severnvale- equestrian.com The information is kept on a local desktop computer in a secure location, to ensure that it is readily accessible when it is needed; and so that it can easily be kept up-to-date and accurate. The data is protected by a password to ensure that it is not available to people who should not have access to it. Bookings for lessons and/or hire are handled by telephone or through an email system; and all clients are initially required to complete a paper based ‘Client Information Sheet’; after which a ‘standalone’ bespoke accounting package is used to generate a contact list of client each stable / loose box hire; and where appropriate, the associated costs and an invoice for each period of hire. All completed Client Information Sheets and the relevant invoices are stored in paper format in a ring-binder that is kept in a secure location.

Access

Within Severnvale, the information stored about clients can only be accessed by approved members of the Staff. No information is passed outside Severnvale to Third Parties (unless legally required to do so). Clients may request details of the ‘Personal Data’ that Severnvale holds about them, at any time by email at – ‘mailto:data- controller@severnvale-equestrian.com; so that they can ensure that the information held by Severnvale is up to date; and to request amendments to their records, if needed.

Retention and Removal

All Client Information Sheets and the relevant invoices are kept for seven years before being destroyed; so as to comply with the requirements of HMRC for keeping income records. Digital images are kept in perpetuity as they from part of Severnvale’s history. Hirers may ask Severnvale to delete their information; however, the removal of this may in the future, hinder Severnvale’s capacity to provide lessons and/or facilities to them in a safe and appropriate manner. Moreover, there may be circumstances where it may need to be retained; for instance, to investigate a complaint, in which case the client will be notified.
Make friends and learn new skills

Privacy Notice

SEVERNVALE

The centre is open: 9 am to 8 pm

Tuesday to Friday and 9 am to 5 pm

Saturday & Sunday

01291 623412 e-mail: svec@clara.co.uk
SEVERNVALE Equestrian Centre